The Role of Financial Technology in the Transformation of Financial Services: Analysis of Artificial Intelligence (AI) and Efficiency of Operating Expenses in Banking Companies

Abstract

This study aims to analyze the role of financial technology and artificial intelligence (AI) in improving operational efficiency in banking companies. The main focus of this research is on how the application of AI can optimize operational processes, reduce costs, and improve the quality of financial services. This study presents an in-depth analysis based on existing literature as well as case studies on several financial institutions that have implemented this technology. The results show that Financial Technolgy and AI significantly improve the efficiency of banking processes, reduce reliance on human resources, and reduce operational costs.